We create the perfect Service Experience by orchestrating people, places and their stories
Don’t waste time on trial and error. We help you build a professional service business in less time!
“Success is a journey best traveled together, fueled by the power of teamwork.”
Why ?
Sevice Design is critical
Why should you consider teaming up with our service design agency?
Well, it’s like having design experts who bring fresh ideas and lots of experience to the table. We really care about making your service great for your customers. We save you time and help you solve tricky problems in a fun and creative way. Plus, we make sure your service is easy to use and gives you the best bang for your buck.
Service-based businesses make up the majority of all businesses in all developed economies. And it’s an area that continues to grow in size.
Providing an excellent service is an easy way to differentiate your company from your competition. People will be reluctant to switch if they keep experiencing excellent service.
What?
The Sevice
Service design, when we look at it from the service’s point of view, is like a well-thought-out plan to make services better.
It’s all about making sure that services work really well for the people who use them.
We take a good look at the entire journey of the service, find the things that bother people, and come up with smart ideas to make it all better.
The goal? To make customers super happy, keep them coming back, and make the service a big hit!
The Design
From the design perspective, service design is a human-centered and collaborative process that applies design thinking principles to shape the way services are developed and delivered. It focuses on visualizing and orchestrating various elements, such as processes, touchpoints, interactions, and communication, to create a cohesive and user-friendly service experience. Design in service design involves crafting the service journey, designing service interfaces, and utilizing creative problem-solving to optimize the service for both users and the organization offering it.
How?
The Process
- Initial Contact and Inquiry:
- Clients or potential clients reach out to us through various channels, such as phone, email, website, or in-person visits.
- Needs Assessment and Consultation:
- We conduct a thorough needs assessment by engaging in conversations or meetings with the client. This phase is crucial for understanding your goals, challenges, and specific requirements.
More …
- Proposal and Agreement:
- Based on the information gathered during the needs assessment, we prepare a detailed proposal outlining the scope of work, services to be provided, timelines, costs, and any other relevant terms.
- Once the client approves the proposal and the terms are agreed upon, a formal agreement or contract is typically signed.
- Service Design and Planning:
- If the services involve design or consulting work, we proceed to plan the project in detail. This phase includes defining project objectives, timelines, milestones, and deliverables.
- We may assemble a project team with the required skills and expertise.
- Service Delivery:
- We execute the project according to the agreed-upon plan. This may involve a range of activities, such as design work, consulting, research, development, or any other specialized services.
- We maintain open communication with the client to provide updates on progress and address any concerns or changes in scope.
- Quality Assurance and Testing:
- Depending on the nature of the service, we may conduct quality assurance and testing to ensure that the deliverables meet established standards and are error-free.
- Client Collaboration and Feedback:
- Throughout the service delivery phase, we collaborate closely with the client, seeking feedback and making adjustments as necessary to align with the client’s expectations.
- Final Delivery and Presentation:
- Upon completion of the service, we deliver the final product, report, or solution to the client.
- In some cases, we may also provide presentations or training to the client’s team on how to use or implement the deliverables effectively.
- Billing and Invoicing:
- We send invoices to the client based on the terms outlined in the agreement. Payment is typically collected according to the agreed-upon schedule.
- Client Relationship Management:
- Maintaining a positive client relationship is essential. We aim to nurture ongoing relationships with our clients, potentially leading to future projects and collaborations.
Money Talks:
Free
Getting to know our Services
Free Consultation
Free Webinars
Free Literature
Service Based
For Limited and Occasional Services.
Workshops
Consultancy
Create Service Blueprint
Test a Service
Project Based
For Complete Projects
Research (Qualitative or Quantitative)
Business Analysis
Full Service Design
Here are some frequently asked questions
Don’t shy away to ask us questions. We will be happy to answer your questions and the most important ones will be reflected here.
How do I know, what services I need ?
You know, sometimes business can get pretty overwhelming. We find ourselves caught up in our daily routines and might miss the ever-changing nature of the business world. And then, suddenly, things just don’t seem to be going as smoothly as we’d like.
But don’t worry; there are some telltale signs that suggest it’s time for a change. Maybe you’ve noticed shrinking sales, some less-than-thrilled customers or users, or a prolonged period without much progress. Whatever it may be, we’ve got your back! Why not start with a free consultation to explore how we can help?
And if we’ve had the pleasure of working together in the past, we highly recommend our three-hour Problem Framing Workshop. It’s a fantastic way to dive into the situation and chart out the next steps together.
How do you “Prototype” a service design?
Prototyping a service design involves understanding user needs, identifying critical touchpoints, generating improvement ideas, creating simple visual models, getting user feedback, refining the models based on input, collaborating with teams.
It’s like making a rough sketch to plan a journey before you embark, ensuring the service meets user expectations and needs.
modelling the service is like crafting a scene in a screenplay. We bring the service to life by enacting it with carefully chosen users, allowing us to gain insights into the overall experience, as well as identifying any issues or shortcomings. This hands-on approach helps us uncover gaps in the workflow, enabling us to refine and optimize the service for the best possible user experience
How do you test the Service?
Service testing involves many steps and alternatives.
These include defining objectives, creating test scenarios and cases, assembling a diverse test team, and conducting the test which can be one of the following: usability, functional, performance, security, accessibility, and compatibility testing.
After testing, we gather user feedback, analyze results, and iterate as needed to refine the service. launching the service, we monitor its performance, and continuously collect post-launch user feedback for ongoing improvement.
Effective service testing ensures user-friendliness, functionality, security, and accessibility, ultimately delivering a reliable and user-centered service.
Effective service testing involves a combination of manual testing, automated testing, and real-world user feedback. It’s an iterative process aimed at delivering a service that meets user expectations and performs reliably.
What are all the workshops about?
Designing and solving problems through workshops is often easier and more effective for several reasons:
- Collaboration: Workshops bring together diverse perspectives and expertise from participants, fostering collaborative problem-solving. Different viewpoints can lead to more creative and innovative solutions.
- Focused Time: Workshops allocate dedicated time for addressing specific challenges. This focused environment encourages in-depth exploration and solution generation.
- Structured Process: Workshops typically follow a structured agenda, which helps participants navigate problem-solving steps in an organized manner, reducing ambiguity and confusion.
- Engagement: Hands-on activities and interactive exercises in workshops actively engage participants, making problem-solving more enjoyable and encouraging active participation.
- Brainstorming: Workshops often include brainstorming sessions that generate a wide range of ideas quickly, promoting creative thinking and idea generation.
- Immediate Feedback: Participants can provide immediate feedback on proposed solutions, facilitating rapid iteration and improvement.
- Real-Time Collaboration: Workshops enable real-time collaboration, allowing participants to bounce ideas off one another and build on each other’s contributions.
- Visual Tools: Many workshops use visual tools like whiteboards, sticky notes, and diagrams to illustrate problems and solutions, making complex concepts more accessible.
- Problem Framing: Workshops often start by framing the problem, helping participants gain a clear understanding of the challenge they’re addressing.
- Decision-Making: Workshops facilitate group decision-making, ensuring that solutions align with consensus and stakeholder needs.
- Team Building: Workshops can foster team cohesion and build relationships among participants, improving communication and future collaboration.
- Time Efficiency: By dedicating specific time slots for problem-solving, workshops can help resolve issues more efficiently than ad-hoc discussions or meetings.
Overall, workshops provide a structured, collaborative, and engaging environment that streamlines problem-solving and design processes, making them more manageable and effective.
